Shipping Policy
Required fees other than the product price
If the total purchase amount is less than 10,000 yen (excluding tax), shipping charges will be borne by the purchaser.
Nationwide flat rate of 500 yen (plus tax) excluding Okinawa Prefecture and remote islands
The shipping fee for Okinawa Prefecture and remote islands is 1,000 yen (plus tax). If you use airmail, an additional fee will be charged. If you are in a hurry, please contact us.
After receiving your order, we usually ship within 2-3 business days.
In rare cases, your delivery may be delayed or additional information or fees may be requested by customs authorities. We cannot assist with duties and customs issues in the destination country.
Please note.
Defective Products
Although we inspect and pack our products with the utmost care, there is a very rare chance that we may send you a defective product. If there is any problem with the product, such as dirt during delivery or the wrong product, we apologize for the inconvenience, but please fill out the form below and contact us at the address below within one week of receiving the product.
Different countries have different regulations regarding customs, duties and other taxes.
Once the item has been shipped, it becomes your property and is no longer of our responsibility.
When you purchase a product, you will be asked to enter your shipping information.
Please note that changing this information is optional and at your own risk.
Shipping area notes:
We are very sorry, but we do not deliver to the following areas. Thank you for your understanding.
- Japan-Belarus Relations
- Democratic Republic of the Congo
- Autonomous Republic of Crimea
- Japan-Cuba Relations
- Japan-Iran Relations
- Japan-Iraq Relations
- Japan-Lebanon Relations
- Japan-Liberia Relations
- Libya
- Democratic People's Republic of Korea
- Japan-Sudan Relations
- Japan-Syria Relations
- Japan-Yemen Relations
- Japan-Zimbabwe Relations
- Russian Federation
- Ukraine
- Japan-Tajikistan Relations
- Turkmenistan